FAQs

Frequently Asked Questions.

• It appears that we have a problem with our replication. Either the office or the ship is not receiving info from the other side.

  Contact your office administrator/IT department and report this to them. The replication is dependent on many factors outside of TM Master to function properly. The company’s IT department controls mo...

• Why am I not able to edit some of the spare part fields on board the vessel?

  If a spare part is validated, only the office is able to make changes to a specific set of fields for this spare part (central data). If you want the vessel to be able to make changes, the spare part ...

• Are version upgrades free of charge?

  All customers that have paid for a yearly Service Agreement with us, receive all upgrades free of charge. We will send you the required installation files and the instructions on how to perform the up...

• How do I remove a job from a project?

  In the latest versions, we have implemented a new button in the Project module called “Remove from project”. If you cannot see this button, then you probably have an older version.  You will have to p...

• Why can I not see the spare part I just created, in the stock module?

  When a spare part is created, it has been registered as a spare part in the system. It will be visible in most of the spare part overviews for that unit in the system, but it will not be visible in th...

• What is the difference between a standard job and a component job?

  A component job is the actual maintenance routine, which is based on a standard job description. The component job inherits all the elements of the standard job description, but you will be able to ad...