FAQs

Frequently Asked Questions.

• Is TM Master v2 affected by the Apache Log4j vulnerability?

  No, Tm Master v2 is not affected by the Apache Log4j vulnerability. Apache Log4j is part of the Apache Logging Project. By and large, usage of this library is one of the easiest ways to log errors, an...

• What is the "Order needs attention" column?

  There are many triggers causing an order to end up in this column. They should all relate to a problem occurring when the order has been tried communicated to a third party system (integrations). Eith...

• What is FlexiGrid?

  FlexiGrid allows us to extract all types of information (based on client requirements) to what we refer to as a “flexi grid”. The data in a flexi grid can be exported to a predefined excel template, p...

• What do the different heartbeat symbols mean?

   A whole heart means that everything is OK.   A broken heart means that the office has not received a heartbeat for the two last service loops.    A skull means that the office has not received a hear...

• How do I get in touch with Tero Marine support over the phone?

  Here are our support phone numbers: MAIN SUPPORT 08:00-16:00 (GMT +1) + 47 55 90 43 50 SUPPORT 24/7 (HOURLY RATES APPLY): + 47 91 87 39 69 SUPPORT SINGAPORE + 65 65 13 25 29...

• I have just installed the system. How do I start using it?

  After the installation is complete and database is imported, you can log in for the first time as: User: Administrator Pw: a You can then go to Administration -> User groups and create user groups wit...

• I have a red or yellow ball at the bottom of my TM window. What do I do?

  A red ball indicates that the TM Master service is not running on the server. Please inform your IT service provider/IT dept. about this. They need to start the service again. A yellow ball indicates ...

• How can I Delete/Edit Job History?

  You can only edit or cancel job histories that have been signed out in the last 30 days.  When you open the job history, you will see a cancel button if it meets the above criteria. After this point, ...

• Why am I asked for a password when trying to open an SRF?

  If you are prompted for a password when opening an SRF document, it is most likely because you have tried to open it from the 'Documents' tab or another document grid in the system. In order to open a...

• My job is to fix the replication. How do I find the problem?

  Check that the TmMv2Server service is running in Services Check the TM Service logs and the TM Exchange logs. Are they reporting any errors? The TM Service log can be viewed in TM Master v2 under [Sys...